The sole proprietorship Marion Loew, Gotteslager 1, 37081Göttingen, (hereinafter "we" or "Reitsport Loew") operates an online shop at the internet address www.reitsport-loew.de, through which equestrian products and accessories are offered for sale. These General Terms and Conditions (GTC) apply to all relevant legal relationships between Reitsport Loew and the customer ("Customer" or "Purchaser"), who is either a consumer within the meaning of Section 13 of the German Civil Code ("Consumer") or an entrepreneur within the meaning of Section 14 BGB ("entrepreneur") and must in any case be of legal age.

The customer acknowledges the validity of these General Terms and Conditions as part of the ordering process by clicking on the “I accept your General Terms and Conditions” field and sending the completed order form.
Any terms and conditions of the customer do not apply unless Reitsport Loew has expressly agreed to their validity in advance.

2. Important information

2.1 Presentation

The goods offered at www.reitsport-loew.com are clearly presented on the website and largely reflect reality. However, Reitsport Loew is unable to guarantee that the images and colors that the customer sees on his screen will completely correspond to reality, also due to different screen, graphics and/or printer settings.


2.2 Stock availability/prices of the goods

We would like to point out that the products presented at www.reitsport-loew.de may no longer be available or may no longer be available at the time the customer visits the website and the corresponding prices may have changed.


2.3 One-time seal

All ordered goods are equipped with refund labels attached to one-time seals and are delivered as such. When you try on the goods you ordered, please be careful not to remove or damage the refund label. We expressly point out that we are not obliged to take back goods if the refund label has been removed or damaged.

3. Conclusion of contract

3.1 Purchase Agreement

The offer of goods on www.reitsport-loew.de is not a binding contractual offer within the meaning of Section 145 of the German Civil Code (BGB), but is to be understood as an invitation to make an offer (invitatio ad offerendum). By submitting an order by clicking the “order with obligation to pay” or “send order” button, you are submitting a binding contract offer. After submitting the order, you will receive a confirmation email from www.reitsport-loew.de. The confirmation email does not constitute acceptance of the contract. Acceptance of the contract occurs when the goods are dispatched. In the order form, the customer accepts the “General Terms and Conditions for the Equestrian Loew Shop”. The customer can recognize any input errors when submitting the order during the final confirmation before checkout and correct them at any time using the delete and change function as well as by pressing the “back” function of the Internet browser before sending the order. The prices apply at the time of ordering.


3.2 Order confirmation

The automatic order confirmation sent to the customer after Reitsport Loew receives the order does not constitute acceptance of the contract offer.


3.3 Contract text

The contract text is not stored by us and can no longer be accessed after the ordering process has been completed. You can print out the order details immediately after sending. To do this, you can either use the subsequent “Your order” page or the “Confirmation of receipt” email. The customer can access and view these contractual conditions at any time via the “Terms and Conditions” subcategory on the home page. The customer thus has the option of printing out these General Terms and Conditions using the “print function” of the Internet browser or saving the corresponding website locally.


3.4 Contract with Reitsport Loew

Contracts are concluded exclusively with the company Reitsport Loew “The contract language is German”


3.5 Withdrawal

If the supplier does not supply us with the goods you ordered, we are entitled to withdraw from the contract unless we are at fault in this regard. In this case, we will inform you immediately that the product you ordered is not available. If the purchase price has already been paid, it will be refunded to you immediately. The reservation of self-delivery applies to consumers within the meaning of Section 13 of the German Civil Code (BGB) only in the event that a congruent hedging transaction has been concluded with the supplier, the supplier has let us down in this respect and Reitsport Loew is not responsible for any incorrect or non-delivery.

4. Customer Service

You can access the following information under How to Order :

Order information

Payment Methods

Delivery and shipping costs

Contact

5. Delivery and shipping costs

5.1 Delivery

Unless otherwise agreed, delivery takes place from the warehouse to the delivery address specified by the customer.


5.2 Prices

The prices stated on Reitsport Loew at the time of the order are decisive. These are gross prices, i.e. including the respective statutory sales tax and excluding any shipping costs incurred in accordance with paragraph 5.6.


5.3 International Delivery

We currently deliver to all countries specified under menu item 5.6.

5.3.1 Delivery on DDP (Delivery Duty Paid) basis

Deliveries to the following countries are handled via the DDP (Delivery Duty Paid) service. This means that all transport costs, customs duties and import sales taxes are included in the purchase price.

Arab Emirates, Australia, Bahrain, Belgium, Bulgaria, Brunei, Denmark, Germany, Estonia, England, Finland, France, Greece, Ireland, Italy, Jordan, Canada, Qatar, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco , Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czech Republic, Hungary, USA, Venezuela, Cyprus, Austria

5.3.2 Deliveries on a DDU/Delivery Duty Unpaid) basis

If you want delivery to one of the following countries, note that the product price shown on the network is exclusive of customs and taxes. The applicable import sales tax and any customs fees will be invoiced to the recipient separately by the courier service. We cannot estimate these costs. Please contact the relevant customs authority. All costs for door-to-door transport, insurance of the goods and any costs for accompanying documents are borne by Reitsport Loew. Please note that you may have to pay foreign bank charges.

Argentina, Bosnia & Herzegovina, Brazil, Chile, China, Greenland, India, Indonesia, Iceland, Japan, Croatia, Macedonia, Lebanon, Hong Kong, Malaysia, Philippines, Russian Federation, Singapore, South Korea, Taiwan, Thailand, Ukraine, Belarus, Egypt

5.4 Deliveries to Switzerland and Liechtenstein

The delivery time to Switzerland is usually 2 – 4 working days. Please note that we bear the costs of door-to-door transport, insurance of the goods, the costs of accompanying documents and customs clearance. We also cover the applicable import sales tax and any customs fees. Please note that you may have to pay foreign bank charges. For all deliveries to Switzerland, the item prices stated are net prices.


5.5 national broadcasts

DHL:

All shipments via DHL generally cannot be delivered to any PO box addresses or packing stations. DHL's terms and conditions apply additionally and can be found at www.dhl.de

5.6 Shipping costs

Germany normal shipping (within 1-3 days after delivery)	€6.00
Austria (delivery within 1-3 working days)	€10.00
Switzerland / Liechtenstein (delivery within 2-4 working days)	€10.00
UK (delivery within 2-3 working days)	€10.00
Europe (delivery within 2-3 working days)	€10.00
Rest of the world (delivery within 2-3 working days)	€45.00
Australia (delivery within 2-3 working days)	€45.00
Middle East (delivery within 2-3 working days)	€45.00

IMPORTANT INFO: If, after returning the item, the value of your order falls below the amount above which shipping is free, we will subsequently charge you shipping costs

5.7 Special shipping method

If the customer requests a special method of shipping (e.g. express delivery), he or she will bear the additional costs incurred in accordance with the currently valid DHL price list. The risk of transport is transferred to the customer when the goods are handed over to the carrier, unless the customer is a consumer and the order represents a purchase of consumer goods for him.

6. Payment

The purchaser can only pay the purchase price and shipping costs for the items ordered using PayPal, credit card, instant transfer, cash on delivery or advance transfer. For each order, we reserve the right not to offer certain payment methods and to refer to another payment method. If the ordered goods are not available, the amount paid in advance will be refunded immediately or credited to the corresponding credit card.
Please note that some banks may charge separate transfer fees for transactions from abroad. However, this is completely independent of Reitsport Loew and can only be clarified with the respective bank.


6.1 Advance transfer

We offer advance transfers in the following countries:

Germany, Austria, Switzerland

In the case of advance transfer, this must be made immediately after ordering. Contract acceptance and shipping only take place after receipt of payment. If the transfer of the purchase price and shipping costs is not received by Reitsport Loew within 4 working days of the order being placed, Reitsport Loew is entitled to cancel the order.

Our bank account details are:
Marion Loew
Account: 56032725
Bank code: 26050001
Sparkasse Göttingen
IBAN: DE37 2605 0001 0056 0327 25
SWIFT BIC: NOLADE21GOE

6.2 Credit Card

We offer payment by credit card in the following countries:

Arab Emirates, Argentina, Australia, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Brunei, Brazil, Chile, China, Denmark, Germany, England, Estonia, Finland, France, Greece, Greenland, Hong Kong, India, Indonesia, Ireland, Iceland, Italy, Japan, Jordan, Canada, Qatar, Croatia, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Macedonia, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Singapore, South Korea, Taiwan, Thailand, Czech Republic, Ukraine, Hungary, USA, Venezuela, Belarus, Cyprus, Egypt, Austria

The financial information from credit card transactions (card number, expiry date, etc.) is automatically forwarded using an encrypted protocol without Reitsport Loew or third parties having any access to it. This information will never be used again, with the exception of refunds in the event of any returns. Please note that this is a direct debit.

6.3 Online Security

Reitsport Loew has the security software SSL (Secure Socket Layer). This is an asymmetric encryption method on the Internet that protects your credit card data against interception and manipulation during transmission. When transmitted over the Internet, it is therefore not possible for unauthorized persons to read this data.

6.4 Cash on delivery

We offer last name ordering in the following countries:

Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Hungary, Cyprus

Reitsport Loew generally also accepts payment by cash on delivery to a limited extent. However, this only applies to orders that do not exceed the following upper limits of the total order value:

France €750, Italy €999.99 and all other countries mentioned €3,850 (excluding shipping costs)

Please note that Reitsport Loew accepts cash on delivery orders for a maximum of three consecutive orders from a customer that were placed within 5 working days but not yet delivered and that in total do not exceed the above value. Reitsport Loew will reject cash on delivery orders above these limits and inform the customer of this. After such rejection, customers are free to choose another method of payment for their orders. Please note that any refunds can only be made to a bank account.

For cash on delivery orders, a cash on delivery fee of EUR 6.50 applies. You will be informed of the current fees during the ordering process. The invoice amount must be paid in cash to the delivering courier upon receipt of the goods.

Exceptions: Unfortunately, we cannot offer you this method of payment if your billing address differs from the delivery address (e.g. for gift shipments). This payment option also only exists in European countries.

7. Retention of title

The delivered goods remain the property of Reitsport Loew until full payment has been made.

8. Warranty/Liability

8.1 Product descriptions

Information, drawings, illustrations, technical data, weight, dimension and service descriptions contained in brochures, catalogues, circulars, advertisements or price lists are purely informational in nature. We take no responsibility for the accuracy of this information.


8.2 Liability

If there is a defect that is subject to warranty, you are entitled, within the framework of the statutory provisions, to demand subsequent performance, to withdraw from the contract after failed subsequent performance, to reduce the purchase price or, in the event of negligence on the part of Reitsport Loew, to claim damages.
We are only liable for damages other than those resulting from injury to life, body and health to the extent that these are due to intentional or grossly negligent actions or to culpable violation of an essential contractual obligation (so-called “cardinal obligation”, i.e. an obligation whose fulfillment requires the proper implementation of the contract). contract is made possible in the first place and on whose compliance the contractual partner regularly trusts and may rely) by us or our vicarious agents (e.g. the delivery service). Any further liability for damages is excluded. The provisions of the Product Liability Act remain unaffected; Furthermore, liability for fraudulent concealment of a defect and for an expressly guaranteed quality remains unlimited.
Given the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. We are therefore not liable for the constant and uninterrupted availability of our online shop nor for technical and electronic errors during an ordering process, over which we have no influence.
If links are created to other websites or sources, we are not responsible or liable for the availability of such external sites or sources. We do not adopt any content that is accessible on such websites or sources and exclude any liability or warranty in relation to it, unless there is positive knowledge of the illegality of the content in individual cases.


8.3 Limitation period

The limitation period for statutory claims for defects is 2 years and begins on the date of delivery, i.e. receipt of the item by the buyer. We ask you to report any visible material, manufacturing or transport defects immediately; however, this is not a prerequisite for the effective assertion of warranty claims.


8.4 Contact

You have the following contact options at Reitsport Loew:

Phone:
Monday - Friday 10:00 a.m. - 6:30 p.m. (CET) Saturday 10 a.m. - 2 p.m	+49 (0) 0551 99968038
E-mail:	info@reitsport-loew.de

9. Final provisions

9.1 Applicable Law

German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).


9.2 Place of Jurisdiction

If the customer is a merchant, a legal entity under public law or a special fund under public law, Göttingen is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.


9.3 Ineffective terms and conditions

10. ODR Regulation

Web address for the online arbitration platform for consumers: http://ec.europa.eu/consumers/odr/

Should a provision of these terms and conditions be or become invalid, this will not affect the effectiveness of all other provisions or agreements. The relevant statutory provisions apply in place of the invalid provisions.

As of: June 2014, © Reitsport Loew